I am a highly motivated I.T. professional able to:

• Write clear and concise application user guides
• Analyze existing IT procedures and write documentation/manuals
• Plan, design, write and publish web-pages for a variety of applications
• Create a variety of graphics and Flash animations for any purpose
• Plan, script, write, Q.A. and deliver tracked e-learning software
• Write and deliver classroom training to a variety of personnel at all levels. This has included lesson plans, learning outcomes, aims & objectives, all training & support materials and knowledge checks.

A skilled communicator, experienced in providing consultancy to project managers, advising on real world business process integration with software, and providing application help & support to users. Good working knowledge of HTML, XML, CSS, Flash and ActionScript, Dreamweaver, Fireworks, RoboHelp, Captivate, all Microsoft Office applications, Windows Server (Microsoft Certified Professional) and Exchange messaging servers.

An experienced trainer with over 10 years' experience teaching in a classroom environment: I have written and delivered training courses to cater for all learning styles and have developed knowledge check materials to incorporate prescriptive teaching methods. I hold a teaching qualification from the Professional Association of Diving Instructors that is equivalent to a National Qualifications Framework advanced level 3 certification in classroom instruction.

I am able to prioritize workloads and deliver to tight deadlines. I am 100% customer focused - appreciating the needs of the end users with the requirements of the business.